Branch Supervisor

Company Description

Job Description

Branch Supervisor at Neonism SAL

The Branch Supervisor at Neonism SAL plays a crucial role in supervising daily transactions (cash and digital operations), ensuring smooth and accurate handling of all financial transactions in compliance with EVO e-wallet procedures. This role entails managing a team of cashiers, monitoring cash flow, enforcing internal controls, and ensuring exceptional service delivery. The Branch Supervisor serves as the key link between the cashiering team and branch management.

Key Responsibilities:

• Supervise and coordinate the daily activities of cashiers to ensure efficient and compliant operations.
• Review, authorize, and monitor high-value transactions and cash limits
• Continuously monitor agent’s digital vs physical currency to ensure the operations continuity as per the predefined agent procedures
• Ensure proper implementation of cash handling procedures and KYC/AML guidelines.
• Monitor cash flow, perform end-of-day cash reconciliation, and prepare daily branch financial summaries.
• Train, coach, and evaluate cashier staff to ensure high performance and adherence to company standards.
• Act as the first point of escalation for cashier-related issues or customer disputes.
• Conduct spot checks, audits, and risk assessments on cashier operations and records.
• Report discrepancies, fraud risks, or operational concerns to the Branch Manager or Treasurer.
• Maintain accurate records of branch cash position, transaction logs, and staff schedules.
• Ensure proper functioning of cashier systems, POS machines, and other operational tools.
• Support Customer Service Team in new product rollouts and customer onboarding campaigns when needed.

Qualifications and Skills:

• Bachelor’s degree in Business Administration, Finance, or related field preferred.
• Experience in teller/cash handling roles, including 1+ year in a supervisory or team lead position.
• Solid understanding of digital wallets, financial services, or fintech operations.
• Strong leadership, communication, and conflict resolution skills.
• Excellent numerical accuracy and attention to detail.
• Familiarity with compliance, AML, and financial control frameworks.
• Proficiency in POS, cashier software, and office tools (Excel, CRM systems, etc.).

Location:

• Full-time supervisor (from 9:00 am till 5:00 pm), will be trained in Sin El Fil at EVO Main Branch and will be relocated once the new branches are operational.